Part-time IT Support Engineer

Job Description

An exciting opportunity for an experienced IT Support professional to join an international space company passionate about making the world a better place.

As Part-time IT Support Engineer you can be part home based but must be located sufficiently close to the office to visit whenever needed to solve an IT issue requiring hands-on access.

Hours 20-30 per week,  but the opportunity for additional hours may occur as the business grows.

As Part-time IT Support Engineer you will provide first level technical and user support via in person, telephone, email, and other online-based or remote control tools, together with

  • Entering, prioritizing, and managing Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
  • Performing analysis, troubleshooting and resolution of end user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
  • Performing basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
  • Continually maintaining and improving technical capabilities and knowledge
  • Creating and maintaining UK specific Service Desk procedures, user guides, and support documentation
  • Participating in technical testing and projects as directed

 

To be considered for the role of Part-time IT Support you will:

  • Have good level of education, ideally in computer science
  • Have previous IT Support commercial experience
  • Have experience of Microsoft Azure, Office 365 suite of applications including teams, Power Apps, Workflow and SharePoint, Windows 10
  • Have good time management skills
  • Be prepared to visit office as and when necessary to meet needs of business
  • Be flexible to meet the needs of the business
  • Have ability to solve issues in a quickly and effectively

 

Our client is a leading global space organisation leading the way with space missions and satellite systems. As Part-time IT Support will be part of a small but supportive team, with opportunities to continue to develop your career within the space industry, together with being rewarded with a competitive salary and great range of benefits.

IT Support | 1st Line| 2nd Line| Microsoft Azure | Office 365 | Power Apps |Workflow | SharePoint | Windows 10

 

Bluestream Recruitment is an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.