Customer Service Advisor

Job Description

A fantastic opportunity for an experienced Customer Service Specialist to join friendly, supportive team, within a leading global brand based in Milton, Oxfordshire. It is 6-12month contract.

As a Customer Service Advisor, you will be required to:

  • Give product advice, process sales orders
  • Fully investigate service complaints, ensuring feedback is given both internally and to customers 
  • Manage and deliver goodwill decisions, achieving all quality and performance measures 
  • Reflect a customer focused culture in all aspects of customer telephone, call handling and e-mail responses 
  • Process the orders and warranties onto internal system 
  • Take ownership of e-mails coming into the department through Outlook and CRM

To be considered for the Customer Service Advisor role you must have:

  • Previous experience in customer service (either B2B or B2C)
  • Intermediate knowledge of Outlook and Excel
  • Excellent communication skills, both written and spoken
  • A can-do attitude and be a strong team player

Bluestream Recruitment is an equal opportunities employer who operates as an Employment Agency for permanent recruitment and as an Employment Business for temporary recruitment.